
Report unusual
Activity or fraud
Contact us immediately on 155260 if you notice anything that seems unusual, like:
-
you see transactions in your accounts that you don’t recognise
-
your mobile device, SIM card, or credit, debit or EFTPOS card is lost or stolen
you know or suspect that someone else knows your PIN or password, or has accessed your accounts without your authority.
It looks like you're sharing some important contact information for reporting unusual activity or security concerns. If you’re in a situation where you suspect fraud or unauthorized access to your accounts, it’s critical to act quickly.
Here's a brief reminder of what to do in case of any issues:
-
Transactions you don’t recognize: Contact the provided number immediately to report any suspicious activity.
-
Lost or stolen cards or devices: Report your mobile device, SIM card, or any payment cards as lost or stolen right away to protect yourself.
-
Compromised PIN/password: If you believe someone else has accessed your accounts or knows your PIN/password, notify the appropriate authorities or financial institution.
Make sure you have your details handy when calling, like account information, recent transactions, or any relevant information, to help resolve the situation quickly.
Contact us immediately on 155260 / 1030 if you notice anything that seems unusual, like